Before granting access
Run setup diagnostics, integration health, a safe test order, print test, notification preview, and reconciliation check. Attach only data necessary for the case.
Support
Bring the affected location, timeline, and business impact.
Support cases capture severity, scope, attachments, diagnostics consent, communication history, and recovery evidence. Access to restaurant data requires a visible time-bound grant or documented emergency policy.
During access
The banner shows who has access, why, the permitted scope, and expiry. Sensitive reads and every mutation are audited.
After resolution
The grant expires or is revoked, actions and evidence remain available, and follow-up work links to the incident or product fix.